Refund policy

Returns and Refunds

Because coffee and tea are perishable, we do not accept physical returns or offer refunds for a change of mind.

If your order arrives damaged, contains the wrong product, or has a quality issue, email jogacoffee@gmail.com within 14 calendar days of delivery. Include your order number, a description, and relevant photos if available. Opening a product to discover an issue does not automatically make your claim ineligible. Please contact us if an issue becomes apparent later.

For confirmed issues, we offer a replacement at no additional cost or a refund for the affected products and applicable taxes. If the entire order is affected, we also refund the original shipping charge.

If your order is overdue or tracking shows delivery but you have not received it, contact us promptly so we can investigate.

Approved refunds are sent promptly to the original payment method. Your bank or payment provider may need additional processing time.

This policy does not limit your rights under applicable law.

Gift cards

Unfortunately, we cannot accept returns on gift cards.